Privacy Policy

Last Updated June 2nd, 2020

At Zepto ("Company", "we", "us", "our") we believe in total transparency when dealing with how customer data is collected and used. This policy serves as our promise to open transparency. Here we describe how we collect and use your information when you use our website ("Site"), software ("App", "Apps"), and services ("Services").

This policy applies to all information gathered from our Site (such as zeptoapp.com) and/or Apps.

What Our Policy Covers

How We Value Your Privacy
What Information We Collect
How We Use Your Information
How We Share Your Information
How We Store Your Information
Control Over Your Information
Links to Other Sites
Cookies
Children
European Union Users
Revisions to This Privacy Policy
Questions

How We Value Your Privacy

At Zepto we take privacy seriously, and treat your data as if it were our own. We are committed to keeping your data safe, and do our best to limit our collection to the minimum required to offer the services all our customers expect. We strive to break the “big tech” mold by giving you more control over your data, and how it’s used.

What Information We Collect

Non-Personal Identification Information

As with most websites and services, we collect non-personal identification information about you when you interact with our Site or Apps through cookies and similar technologies. This information is of the sort that servers and web browsers or hardware devices typically make available, including, but not limited to, IP address, browser type, operating system, time of each visit, and referring site. Such information is collected for the sole purpose of understanding and improving our users' experience on our Site and in our Apps.

Personal Identification Information

Certain visitors to our Site may choose to sign up for the Services we provide, and/or make purchases from us. In these cases, we must verify that you are in fact an actual person, and in compliance with our Privacy Policy, and will remain so. As a result, we must collect certain personal identification information ("Personal Information"), which includes, but is not limited to, name, email address, contact information, passwords and security data, social media data, and payment information. We may also collect information from other sources, such as various social media platforms, publicly available data, and various third parties.

Zepto only collects Personal Information to such an extent that is necessary to properly provide our services. Visitors to our Site may, in any case, refuse to provide any Personal Information, with the potential to lose access or otherwise be prevented from engaging with certain products and/or Services that we offer. All information provided to us must be true an accurate.

Contact Information. We may collect your first and last name, email addresses, phone number(s), and other similar data.

Social Media Data. We provide the option for you to register/login with your social media account. If you utilize this option, we may collect additional information from your social provider in order to facilitate that login process, and provide additional services to you.

Credentials. We may collect your passwords and other security information used for authentication and access.

Service Usage. We may collect information about how you use our Services. This includes, among other things: account subscriptions, channel subscriptions, access times, IP address, pages viewed, app screens viewed, and pages and/or apps you visited prior to navigating to our Site or Apps.

App and Device Information

If you make use of our Site or mobile Apps, we may collect additional information to provide our Services. This includes, but is not limited to:

Device & Network Information. We may collect information about the hardware and software of your devices and their network connections, such as OS name, manufacturer, model, version information, wireless network data, cell service provider, signal strength, mobile phone number, IP addresses, brand, locale, and time zone.

Push Notifications. We may request to send you push notifications on behalf of ourselves, or our Users. You may disable this feature in your device's settings.

Geo Data. We may request to collect location-based information from your mobile device to provide location-based services. You may disable this feature in your device's settings.

Third Parties

We may collect additional information about you from third parties such as, other users or affiliates, among others.

How We Use Your Information

We may use information collected from our Site and/or Apps for various business purposes, including, among other things:

Account Creation and Authentication. We provide the ability to link your account with various third-party accounts, such as your Apple or Facebook accounts. As a result, we may collect information needed to properly authenticate you within our systems.

Service Improvement. We may use your information to maintain, improve, operate, and develop our current Services, and new ones.

Service Security. We may use your information to enhance and protect the security of our Users, Site, Apps, and Services. This may include monitoring changes in your information over time, and usage of your information while using our Site and/or Apps.

Personalized Services. We may use your information to personalize our Services and/or the features that are offered to you.

Terms of Service. We may use your information to enforce our terms of service and/or other usage polices.

Legal Purposes. We may view your information upon receipt of an appropriate legal request.

Marketing. We may use your information to send you marketing emails and/or other forms of communication for our marketing purposes. You may disable this feature via "Unsubscribe" links in the emails, or by contacting us directly.

Analytics. We may use your information for various analytical purposes to improve the quality and experience of our Site, Apps, and Services.

Targeted Advertising. We may use your information to send and/or display content that is based on your information, usage, and interests.

How We Share Your Information

We only share your information for legal and/or business purposes, including:

Organizations on Zepto. We may share your information with the organizations that use Zepto. This includes, among other things, how you interact with messages, channels you subscribe to, and how you consume the content provided on our Services. Some features of our Services, such as sending messages on behalf of an organization, may require us to share additional information with that organization, such as name, username, and email.

General Public. We may share the following information with other users and/or organizations using our Services, and/or the general public:

public information such as username, and profile picture.
messages sent on our Services, and information about those messages including, among other things, view counts and/or interactions.

Any information about the messages sent on our Services may be made public unless explicitly set as private on our Site and/or Apps, where applicable.

Legal Requirements. We may share your information for a number of legal reasons, including, but not limited to:

complying with any valid legal process, request, applicable law, rule, or regulation.
investigate, correct, or enforce a violation in our Terms of Service or other policy.
detect or correct any fraud or security concern on our Site or Apps.
protect the rights, safety, and information of us, or our users.

Third Parties. Unless described here, we do not sell your data to third parties for promotional purposes. We may share your information with third parties that work with, and/or for us, to provide our Services. This may include payment processing, data delivery, data hosting, security, analytics, marketing, legal, safety, and/or customer service purposes.

Business Transfer. In the case of an acquisition, liquidation, bankruptcy, merger, sale, financing, and/or negotiation, we may share or transfer your information to another entity. You acknowledge that such a transfer could take place at any time, and any acquirer may continue to use your information.

How We Store Your Information

We may store your information in various locations to best offer our Services to our users, including in, among others: Amazon Web Services, Google Cloud Platform, CRM software, such as Front, Intercom, and/or other third-party platforms.

We may store your information for various lengths of time based on the type of data it is, and until you request it's removal from our Services. It may take time to remove some personally identifiable information from our Services when requested, and some non-identifiable information may remain. There may be some legal requirements to store your data, and we will preserve it if provided with proper legal process, or if we receive reports of abuse or other Terms of Service violations. We may also retain certain information in backup for a limited amount of time, or as required by law.

Links to Other Sites

Our Services may contain links to other sites. While we try to limit links to sites that share our high standards and respect for your safety and privacy, we are not responsible for the content security, or practices in effect by such sites. A link on our Services does not constitute an endorsement of that site. If you follow a link on our Services, you are subject to the terms and conditions of that site.

Cookies are small, digital signatures that are stored by your web browser in order to allow your preferences to be saved when visiting a site. They may also be used to track your visits to the site, and your usage of it. When using our Services, we may utilize such cookies for, among other things, maintaining your session on our Services, understanding your usage of our Services, and providing those Services to you.

In an effort to offer the best service possible, we may collect information from you, including, among other things, your IP address, browser type, operating system, date/time of visit, and domain(s) accessed. Third-parties may also use cookies for advertising, or other purposes. At any time, you can block cookies via your browser settings, but this may prevent you from properly accessing some or all of our Site and/or Services.

Children

Our Site, Services, and Apps are not intended for anyone under the age of 13, nor do we knowingly collect information from anyone under 13. We may also limit how we collect, use, and store some information of EU users between the ages of 13 and 16. This may limit the functionality of our Services to these users. We may require parental consent before we collect and use information, in countries where we are required to do so.

European Union Users

If you are a user residing in the European Union, the following information applies to you. Your country restricts our use of your personal information; requiring that certain conditions are met. We generally rely on the following conditions, or “legal bases”:

Consent. We may ask for consent to use your information for specific purposes. If we do, we allow you to revoke that consent in our Site and/or Apps, or by contacting us. Even if consent is not explicitly provided, we may ask for permission to some of your information.

Legal Obligations. We may use your information to respond to legitimate legal process, or to protect our users. As of June 2nd, 2020, our policy is to notify users if their information is requested via legitimate legal process, though some exceptions may apply.

Contract. We may require some of your information if you have entered into a contract with us, in order to fulfil such contract, or collect payment for the services provided.

Legitimate Interest. We may use your information if we, or a third-party, has a legitimate interest to do so, however, these interests do not outweigh your right to privacy. We try to limit our reliance on legitimate interests in an effort to reduce the impact to your privacy.

Your Right to Objection

You have the right to object to our use of your information. Where possible, we do our best to provide you the tools necessary to have full control over your own information, however, in areas where these tools are unavailable, you may contact us.

International Transfer

At any time, we may collect your information from, store and process in, or transfer to the United States and other countries outside of where you live. If you have further questions about such practices, you may contact us.

Complaints

If you reside in the EU, you can file a complaint with the supervisory authority in your Member State.

Revisions to This Privacy Policy

We may change the contents of this Privacy Policy at various times, and when we do, we will revise the date at the top of the document to correctly reference the new effective date. We may also inform you of changes in other ways, such as, among others, direct emails, in our Apps, or on our Site.

Questions

If you have any questions or comments regarding our privacy policy, you may contact us at [email protected]